Only applicants with full Australian Citizenship can be considered for this role, due to security requirements. Optus is anAustralian telecommunications company, delivering more than 11 millionservices to our customers every day across mobile,broadbandand digital solutions. Join Optus as a Senior Contact Centre Specialist, whereyou’lldeliver advanced technical support and managedservices across...
Permanent Full Time role | AM Roster Geelong, VIC Location | Hybrid working Fantastic employee benefits Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Then join the Member Engagement team at RACV as an enthusiastic phone-based Customer Service Consultant. Utilising your strong...
We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's why a career with us means creating the future you want, while...
About The Role This is a regional position supporting procurement-related enquiries and acting as a key escalation point for internal and external stakeholders. This role is essential to maintaining service continuity and timely resolution of procurement escalations across the cluster. Working arrangement - Initially 5 days on-site during training - Transition to hybrid: 2 days in the office...
A leading healthcare provider in Australia is seeking Customer Service Representatives for their Contact Centre. Successful candidates will be responsible for delivering exceptional service and handling inbound inquiries. Full-time and part-time roles are available with a competitive hourly rate of $35.30 plus benefits, including salary packaging options. Candidates must have experience in...
Multiple APS4 Contact Service Officers for a Federal Government Department Location: - Perth CBD office location - Full Time Hours, Monday - Friday - Australian Citizenship required - Contract - Temp up to 12 months with possibility of extension価> Successful applicants will be high performing, dynamic, proactive and motivated people who can collaborate seamlessly across Contact Centre...
Customer Sales Representative (Inbound Contact Centre) - Full-time We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea...
Create our future together at the City of Greater Geelong At City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung country such a great place to live, work and study. We’re going through an...
About this role ASO2 Customer Service Officer – Contact Centre Pool at SA Housing Trust. Short-term contract based in Adelaide (postcode 5000). Accountable to Team Leaders and Manager Contact Centre. Open to all eligible applicants (Job reference: 713139). Responsibilities - Undertake inbound and outbound contact and administrative processes as required. - Provide accurate, responsive and...
A leading member organisation in WA is looking for a strategic and people-centred Senior Manager Workforce Optimisation to lead operational excellence in their contact centre. The role involves driving workforce management, performance analytics, and stakeholder relationships to enhance service delivery. Ideal candidates will possess extensive experience in workforce management and strong...
A prominent member-focused organization in Australia seeks a strategic Senior Manager Workforce Optimisation to lead teams ensuring efficient operations at their Contact Centre and Member Service Centres. The successful candidate will develop business strategies, manage key relationships, and drive workforce management initiatives while overseeing performance analytics. Candidates should have...
A leading recruitment agency is hiring multiple Contact Centre Operators in Ballarat for a short-term contract. This full-time position, requiring full onsite availability, entails assisting a diverse customer base in a high-volume customer service environment. Ideal candidates will have experience in contact centres, strong computer skills, and a calm, professional approach. The role emphasizes...
A state government client is seeking a Business Analyst for a 2-month assignment starting 2nd February in Bowen Hills. The role focuses on ensuring the Contact Centre’s systems are effectively designed and meet business requirements. Candidates should have strong analytical skills and experience in BPMN, Agile, and healthcare projects. This position offers a competitive hourly rate and a flexible...
A growing leisure organization is hiring a full-time contact centre consultant in Burpengary. The ideal candidate is customer-focused, with flexible availability to work weekdays and weekends. Responsibilities include inbound and outbound communications, enhancing customer experiences, and supporting appointment management. Essential qualifications include certifications like Level 2 First Aid...
Overview Future Students Contact Officer – Full-time, permanent position. Base salary will be in the range $82,133 - $91,295 + 17% Superannuation (HEW Level 5). Based at our St Lucia location. This role involves occasional after-hours work and travel to support engagement events. About This Opportunity We’re seeking a friendly, confident, and self-motivated Future Student Contact Officer to...
A community-focused bank in Traralgon seeks individuals for a Contact Centre position, providing exceptional service to customers via inbound calls, online chat, and more. Candidates must demonstrate a strong track record in customer service, relationship building, and effective communication skills. This role offers competitive salary, valuable benefits, and a supportive work environment. Join a...
A leading telecommunications provider seeks a Senior Contact Centre Specialist in Australia, New South Wales. The role involves delivering technical support across Cloud Contact Centre platforms and managing escalations. Ideal candidates will have over 5 years of experience in Contact Centre technologies, a strong ICT background, and excellent communication skills. The position offers competitive...
Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks. Are you passionate about helping people and...
A leading recruitment agency is seeking Contact Centre Operators in Ballarat for a full-time, short-term contract. The role requires full onsite availability and involves assisting a diverse customer base in a high-volume customer service environment. Ideal candidates will possess experience in contact centres, strong computer skills, and a calm, professional demeanor. The position emphasizes...
A leading Australian telecommunications company is seeking a Manager for Contact Centre Management to oversee a large government agency. In this senior role, you will drive delivery of managed services including incident management and change delivery. Ideal candidates have over 10 years' technical experience and 6 years' leadership in complex environments. You will engage with senior...